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CORONAVIRUS LATEST UPDATE 01/07/20

We are taking every precaution to minimise the risk of spreading the virus and appreciate your support in helping us to keep everyone safe. We are closely following government guidelines and those of our industry bodies to ensure your pets get the care they need, This page is being regularly updated with advice on what steps to take if you think your pet needs to see a vet and to contains advice on keeping your pet happy and well during the coronavirus outbreak.

All our surgeries are open. We have opened our online booking system for routine appointments e.g. health checks/vaccinations/nail clip, urgent and emergency appointments should still be made by phone and will be prioritised.
Repeat prescriptions/Food/Flea&Worm treatment - Please email to request. We will contact you for payment once it is ready and arrange a collection time.
Our opening hours are
Mon-Fri: West Green 8:30AM - 6:30PM (Thurs 8:30AM - 1PM)
                 Crouch End, Islington, Stroud Green, Stoke Newington & Hampstead 8AM - 7PM

Sat: Islington 8:30AM - 5PM, Hampstead 8:30AM - 5PM, Crouch End 8:30AM - 12PM, Stroud Green 2PM - 5PM

Visiting our practice:
- Please ensure that you have called ahead and made an appointment, so that we are expecting you.

- We ask that only one person accompanies your pet to the practice.
- Please ring the bell when you arrive. a member of the team will collect your pet from the door. Cats, rabbits and small pets should be handed over in a secure basket.
- Your pet will receive a full clinical examination in the consult room, whilst you wait outside. If we need further information or your pet needs further treatment, we’ll discuss the options and associated costs with you, so that you’re able to make an informed decision about the next steps. This will take place either over the phone or by keeping a safe distance away from you outside.
- Contactless payment, we can either take payment over the phone or you will be allowed into reception to use the card machine. We are no longer handling cash payments.
- We’ll return your pet observing the same strict safeguarding measures that were followed for collection and urge you to sanitise/thoroughly wash your hands after your visit.

If you are self-isolating or displaying any Coronavirus symptoms and your pet becomes ill - please ask a non-affected family member or friend to bring your pet to see us. If there is nobody to help you, please phone the practice and our team will either try to arrange to collect your pet (depending on staff availability), or book a telephone consultation for you.

Below is a selection of the most commonly asked questions.  We hope this Q&A can help answer any questions or worries you may have. We’re here to help.

What should I do if my pet is unwell?
Please call your practice as normal. We are here to help and want to ensure that we look after all of our patients during this time as we always do. We may decide that your pet needs to be seen in practice or we may offer a telephone or video consultation to better assess their condition. Can we please ask that you only attend the practice if you have spoken to your local branch first, made an appointment and they are expecting you.


What if I am self-isolating or vulnerable and am concerned about my pet’s health?
Please call your practice, we may recommend a telephone or video consultation with a vet ensuring that we tend to your pet’s needs while also keeping you safe. If the vet needs to see your pet, we will work with you to arrange a way in which we can do this. Please be assured we are here to help both you and your pet.

I have received a vaccination reminder; can my pet be vaccinated at this time?
We have opened our online booking system for routine appointments e.g. health checks/vaccinations/nail clips - urgent and emergency appointments should still be made by phone and will be prioritised.

My pet is due to be neutered, can this procedure still take place?
We are booking routine procedures, please contact your local branch.

My pet receives routine medication, can I continue to get this?
Yes, it is exceptionally important that we continue to treat any underlying health conditions your pet may have. Please email your practice, we will work with you to ensure you can safely receive your pet’s medication during this time. This could involve a contactless collection from the practice, or we may be able to post this to you.

To get the right medication dosage my pet needs to be weighed, I don’t have any scales, what should I do?
Please contact your practice and we will advise on what you can do to ensure your pet gets the correct dosage of their medication.

Can I continue to receive my pet’s flea and worm treatment?
Yes, absolutely. Please email your practice and we will work with you to ensure you safely receive this medication. This could involve a contactless collection from the practice, or we may be able to post this to you.

Can I still bring my pet in to get their (nails clipped/hair brushed/teeth checked) as I can’t do this at home?
We have opened our online booking system for routine appointments e.g. health checks/vaccinations/nail clips - urgent and emergency appointments should still be made by phone and will be prioritised.


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CORONAVIRUS AND YOUR PET

Can Covid-19 be transmitted to and among pets?

According to The World Organisation for Animal Health (OIE), the current spread of Covid-19 is a result of human to human transmission. To date, there is no evidence that companion animals can spread the disease. Therefore, there is no justification in taking measures against companion animals which may compromise their welfare.

Advice for pet owners diagnosed with Covid-19

If you’re diagnosed with the coronavirus or have symptoms, please follow this advice for interacting with your pet:

Restrict contact with your pets as a precautionary animal health measure until more information is known about the virus.

If your pet needs care, wash your hands before and after any interaction with them and wear a face mask if possible.

How to meet your pet's needs if you have to self isolate

The good news is that there are lots of ways to ensure your pets well cared for even if you are stuck at home, so don't panic.

Always adopt good hygiene and thoroughly wash your hands before and after interacting with your pets.

Cats still need access outdoors or to a clean litter tray and outdoor cats can go in and out as normal.

You won't be able to take your dog beyond your house or garden for exercise, but don't worry, there are lots of ways to keep your dog happy and healthy within your own home.

If you ask someone outside of your household to walk your dog for you, ensure you both maintain a two metre distance from each other and both remember to wash your hands before and after handling your dog.

Tips for keeping dogs happy without walks

The guidance on social distancing means that you can continue to go for a walk outdoors if you stay more than 2 metres from other people. However, if you're showing symptoms of Covid-19, you won't be able to take your dog beyond your house or garden for exercise. Don't worry, there are lots of ways to keep your dog happy and healthy within your home.

Mental stimulation is a great way to keep your dog entertained and occupied so replace exercise with other activities until you are able to take them out for their usual walks.

Try challenging your dog at meal times.  Instead of using their usual bowl, try using a feeding toy to add some variety.

Play, play, play. Most dogs love to play so set aside some time to have a good game of fetch or tug.

Learning a new trick or command is great mental stimulation for a dog. Get out their favourite treats and try teaching them something new.


Get them sniffing: scent work can be a great way to keep them busy for ages.

Hide treats around the garden or around the house and send them off in search of them.

Remember toilet breaks: your dog will still need to go outside to use the toilet so make sure they have regular access to the garden.